Shipping policy

Delivery area

We deliver within Switzerland only.

Shipping costs

  • Orders under CHF 200.–: CHF 21.–
  • Orders from CHF 200.–: free delivery

Amounts include VAT and are calculated on the order total after deduction of any discounts.

Delivery times

Orders are generally delivered within 3 to 5 working days from order confirmation.

Items ordered from the manufacturer

Some items are not held in stock: we order them specially from the manufacturer as soon as your order comes in. These items are flagged by a notice on the product page and in the cart, before payment.

For these items no delivery date can be guaranteed. The lead time depends on the manufacturer and is generally between 1 and 4 weeks depending on the item. We will e-mail you as soon as the manufacturer has confirmed the lead time. Should that lead time turn out to be significantly longer, we will tell you in the same message and agree with you how to proceed with the order.

As these items are ordered specially for you, they cannot be returned or exchanged, in accordance with our return policy. The statutory warranty for defects still applies.

Stated lead times are estimates. We are not liable for delays attributable to the carrier or to circumstances beyond our control.

Pallet delivery

Some bulky or heavy items — radiators, tanks, bathtubs, shower trays, appliances — require pallet transport. This shipping method depends on the total volume of the order and therefore cannot be determined at the time of purchase.

When your cart contains such an item, a notice is displayed before payment.

If pallet transport proves necessary, we will inform you by email within 1 to 2 working days of your order. That message states the exact amount of the additional charge, a payment link and a deadline for your acceptance. This charge amounts to no more than CHF 150 incl. VAT per order, regardless of how many items are concerned.

The order is shipped only once we have received your agreement and payment of this surcharge. If we receive no reply within the stated deadline, the order is cancelled and fully refunded, at no cost to you.

Receiving the goods

Check the goods as soon as they arrive. Any damaged packaging must be reported to the carrier immediately and noted on the delivery slip. Full details are set out in our return policy.

Questions

For any question about your order, write to us at admin@waterlo.ch.